Customer Help
Our team is here to assist.
Common purchase queries.
Orders and Shipping
Every effort is made to ship products as soon as possible. They are generally shipped the day the order is received or the next business day.
If your order is a backorder or special order, it will be dispatched as soon as it arrives from the supplier.
You can click on the My Account icon at the top of this page or simply tick the Create An Account tickbox when you checkout your first order. Please complete the account registration carefully so we can contact you and process your order correctly.
Click the My Account icon, then, once logged in, click Addresses to edit your Billing or Shipping address.
Generally, your shipping confirmation email will contain tracking information.
No credit card information is ever stored with any order.
If you create an account, you can choose to store a credit card for future purchases if you wish.
All pricing displayed on our site includes GST.
All orders shipped to an Australian address include GST.
Orders shipped overseas generally do not include GST. GST exclusive pricing is shown in the shopping cart AFTER the shipping address is entered.
The quickest way to tell is to put your address in the cart and get a shipping quote.
If the cart gives you a shipping quote, we will ship to you.
If you need to swap an item
Returns and Exchanges
Please refer to our Return Policy page.
Notify us immediatelly to begin the claims process.
Through our Contact Us page
If you created an account, you can log in using the same email used to place the order and change your shipping address in your profile. Please notify us of the change immediately in case your order is already in process with the old address.
If you didn’t create an account, you can email us at the address above.
Before your order has shipped changes are generally no problem. After an order has shipped it will need to go through the returns process.
Yes. As long as the part status is “Available on backorder”, you can place an order that will be filled first in best dressed as soon as our shipment arrives.