Common queries answered
Frequently asked Questions
Every effort is made to ship produucts as soon as possibe. If they are in stock at our Sydney location they are generally shipped the day the order is received or the next business day. If they are not availablle in Sydney but are available from the Melbourne warehouse they are generaally dispatched from Sydney the day they arrive.
If your order is a backorder or special order it will be dispached from Sydney as soon as it arrives from the supplier.
Click on the My Account icon and, once logged in, click on Addresses to edit your Billing or Shipping address.
Generally, your shipping confirmation email will contain tracking information.
Through the contact form on this page.
Phone +61 2 9715 7354
If you created an account, you can log in using the same email used to place the order and change your shipping address in your profile. Please notify us of the change immediately in case your order is already in process wiith the old address.
If you didn’t create an account you can ring us on the number above.
The quickest way to tell is put your address in the cart and get a shipping quote.
If the cart gives you a shipping quote we will ship to you.